Policies

Please read these policies carefully before placing an order.

Privacy Policy

Effective Date: May 2026

Welcome to Sindur Online. Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our online textile-based eCommerce website.

1. Information We Collect

We may collect the following information:

  • Personal Details: Name, mobile number, email address, billing and shipping address
  • Order Details: Products purchased, order history, delivery information
  • Payment Information: Payments are processed securely via third-party gateways. We do not store card, UPI, or banking details
  • Technical Data: IP address, browser type, device information, cookies, and usage data

2. How We Use Your Information

Your information is used to:

  • Process and deliver orders
  • Provide customer support
  • Send order confirmations and updates
  • Improve our website and services
  • Send promotional offers (only with your consent)
  • Prevent fraud and ensure secure transactions

3. Cookies Policy

We use cookies to improve user experience, analyse traffic, and remember preferences. You can disable cookies in your browser settings if you prefer.

4. Sharing of Information

We do not sell or rent your personal data. Information may be shared with:

  • Courier and logistics partners
  • Payment gateway providers
  • Legal authorities if required by law

5. Data Security

We use appropriate technical and organizational measures to protect your data. However, no online transmission is completely secure.

6. Your Rights

You have the right to:

  • Access or update your personal information
  • Request deletion of your data
  • Opt out of marketing communications

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or content.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect data from children.

9. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page.

10. Contact Information

For any questions regarding this Privacy Policy:

Shipping Policy

  • Orders are processed after payment confirmation (or COD confirmation where enabled).
  • Delivery timelines vary by location and product availability.
  • Tracking details will be shared once the shipment is dispatched.

Return & Refund Policy

  • Returns are accepted only for eligible items as per product page details.
  • Refunds are initiated after product inspection and approval.
  • Customized items are not eligible for return unless damaged/defective on delivery.

Terms & Conditions

  • Prices and availability are subject to change without notice.
  • We may cancel an order if there is a pricing or inventory mismatch.
  • Misuse of offers or fraudulent activity may result in account restrictions.